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All change

The thing about any project is that it's all about change; a new initiative, policy, line of business. Yet too often change management is...

Customer inclusion is key

Businesses that are willing to take thousands of dollars in service fees and associated costs over time from customers and then terminate...

Speed and Green Lights

In Three Greens and All Locked Up we talked about projects where all the status reports were continuously green-lighted… This sparked a...

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